Shipping policy

CA MAISON – Shipping Policy

Last Updated: 26 July 2026

Thank you for shopping with CA MAISON. We are committed to ensuring your order is processed quickly and delivered safely.

Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
Orders placed after 9:00pm, on weekends or on public holidays will be processed on the next business day.
During busy periods, processing times may be slightly longer. If this happens, we will keep you informed.

Delivery Options

Delivery options and prices are displayed at checkout.

Estimated delivery times begin once your order has been dispatched and may vary depending on your location and the courier.

While we aim to meet all estimated delivery times, they are not guaranteed.

Order Tracking

Where a tracked delivery service is selected, you will receive a tracking number by email once your order has been dispatched.

Delivery Delays

Occasionally, deliveries may be delayed due to factors outside our control, including:

Adverse weather conditions
Courier delays
Industrial action
High seasonal demand
Customs or border inspections (for international orders)

CA MAISON is not responsible for delays caused by third-party delivery providers, but we will do our best to assist you in resolving any delivery issues.

Incorrect Delivery Information

Please ensure your delivery address is accurate before placing your order.

CA MAISON cannot be held responsible for orders delayed, lost or returned due to incorrect or incomplete address details supplied by the customer.

If an order is returned to us because of an incorrect address, additional postage charges may apply before it can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Where possible, please include:

Your order number
Photographs of any damaged packaging or items
A description of the issue

We will work with the courier to investigate and provide an appropriate resolution.

International Orders

International shipping may be available to selected countries.

Customers are responsible for any customs duties, import taxes or local charges that may apply in their country. These charges are not included in the purchase price or shipping cost unless stated otherwise.